Scroll down for tips on managing your health care online or by phone. Come back to this page anytime you need it!
Provide a low-cost phone, and walk you through learning to use it
Connect you to discounted internet
Help you feel confident using online resources to stay healthy
Set you up to visit your doctor by phone or video call
Many people qualify for a low-cost phone. A federal program called Lifeline provides phones, data, and minutes to households that qualify.
Already have Lifeline? You can sign up for discounted internet service.
We call phones “smart” based on what they can do. Here are some ways to tell different kinds of phones apart.
Voice calls and text messages
May have programs (apps) that don’t use the internet, like games and a contact list
New federal programs may help you get a discount on your internet service.
Most clinics have a secure website (patient portals) where you can view your health information and do things like:
Many doctors also offer appointments by phone or video. These visits may also be called “virtual” or “telehealth.”
This type of care is not appropriate for emergencies, but it is commonly used for topics like:
Ask your clinic if a phone or video appointment is right for your health needs.
Follow this checklist to make sure your virtual (telehealth) doctor visit is easy and stress-free.
Phone, tablet, or computer with a microphone (and a camera for video calls). Don’t forget to charge or plug in.
A quiet, private place. Or somewhere you feel comfortable discussing your health.
Pen and paper. For taking notes!
Access to your clinic’s secure system. This could be a phone call, an app you already use to talk to friends and family, or a new app. Ask your clinic for details.
And here’s what to expect on the day of your visit:
Looking for something else? Click Find Resources below for additional recommended resources about virtual care, getting an email address, and more.
Link to Care WA is powered by the Community Health Network of Washington (CHNW) –an affiliation of 21 community health centers across Washington that operate more than 140 clinics. CHNW’s goal is to get more people connected to health care by providing them with the tools and support they need to access and manage care online and by phone.
CHNW also owns Community Health Plan of Washington, a health plan that offers affordable individual and family health insurance for people in Washington State.
Give us a call so we can see if you qualify for free health coverage: 1-866-907-1904 (TTY:711), Monday-Friday, 8 a.m. – 5 p.m.
With grant funding from
Last Update Date: April 18, 2022
Link to Care WA is powered by the Community Health Network of Washington (CHNW) – an affiliation of 21 community health centers that operate more than 140 clinics across Washington. CHNW’s goal is to get more people connected to health care by providing the tools and support they need to access and manage care online and by phone.